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Lawyers' Professional Indemnity Company (LAWPRO) is committed to excellence in serving all customers, including people with disabilities.
Assistive devices
We will ensure that individuals who deal with the public on our premises and on our behalf receive training in connection with assistive devices, if any, on our premises that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
A person with a disability who is accompanied by a service animal will be allowed to have that service animal accompany them on our premises.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a temporary disruption to services or facilities usually used by customers with disabilities, LAWPRO will notify such customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if any, that are available.
The notice will be placed at 250 Yonge Street, Suite 3101, Toronto and on LAWPRO's applicable websites or otherwise as is reasonable in the circumstances.
Training for staff
LAWPRO will provide training to employees and others, if any, who deal with the public directly on our behalf 1. This training will be provided to staff as soon as practicable.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard;
- LAWPRO's Accessible Customer Service Policies, Practices and Procedures;
- How to interact and communicate with people with various types of disabilities;
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person; and
- What to do if a person with a disability has feedback with respect to accessing LAWPRO's goods and services.
Staff will also be trained when changes are made to this accessible customer service plan.
Feedback process
Customers who wish to provide feedback on the way LAWPRO provides goods and services to people with disabilities can contact us in person, by phone, fax, regular mail or email. All feedback will be directed to Stephen R. Freedman, General Counsel & Chief Privacy Officer. Customers can expect to hear back within 30 days if a response is requested. Complaints will be addressed according to our organization's regular complaint management procedures.
Modifications to this or other policies
Any policy of LAWPRO governing the provision of its goods or services to people with disabilities that does not respect the dignity and independence of such people will be modified or removed.
Version 1.0 - January 1, 2012
1 This does not include training for individuals employed by another organization that is governed by the customer service standard under the Accessibility for Ontarians with Disabilities Act.
NOTE: The documents required by the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (i.e. the above) are available upon request.
Cadillac Fairview has notified LAWPRO that the accessibility elevator located in the lobby at 250 Yonge Tower, which services the Yonge Street entrance to the Tower, has been removed from service to facilitate a complete refurbishment of the lobby. Cadillac Fairview has estimated that the accessibility elevator will be restored on June 15, 2013. If you are visiting LAWPRO while this service is unavailable, please use the Trinity Way East side retail entrance to gain access to 250 Yonge Tower.
250 Yonge Accessibility Directional Map
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